PRODUCTOS PLUS

Refund and Returns Policy

‌Effective Date: October 31, 2026‌

Operated by PRODUCTOS PLUS, S.A. DE C.V., whose official website is www.productosplusmx.com, registered address is at Avenida Fray Servando Teresa de Mier 836, Interior 101, Col. Jardín Balbuena, Venustiano Carranza, C.P. 15900, Ciudad de México, México, contact email is dewpe@productosplusmx.com, and contact telephone number is +52 800 925 6278, we design and sell a full range of durable, space-saving home storage tools to help every home turn messy small corners into neat, calm, fully usable little spaces. This Refund and Returns Policy is formulated to clearly regulate all return and exchange processes for orders placed on our e-commerce platform, and the most critical rule that all customers need to be fully aware of upfront is that ‌we do not offer pure, no-return-only-refund services for any completed valid order under any normal circumstances‌. All valid refund claims must be accompanied by the returned physical product in eligible condition, and we will never process a full or partial refund request if the customer retains ownership and usage rights of the purchased storage product.

1. General Return Eligibility Rules

To help us maintain transparent, fair service standards for all customers who purchase our underbed storage boxes, compact storage racks and other top selling compact space saving organizers from our new arrivals collection, all return applications must meet the following basic eligibility requirements:

  • Your return request must be submitted to our customer support team within 30 calendar days from the date you sign for the delivered order. Applications submitted after this 30-day window will not be accepted for normal return processing.
  • The returned product must be kept in its original, unused, resellable condition, with all original factory packaging, product tags, accessories and user manuals fully intact. Products that show obvious signs of human damage, improper use, disassembly or long-term wear will not be eligible for return acceptance.
  • You are required to provide the original valid order number, the order confirmation email and clear photos of the product’s outer packaging and product condition when submitting your return application, to help us verify your purchase identity and confirm that the returned product is exactly the item you bought from our official platform.
  • As we strictly enforce the no-only-refund rule, we will not issue any form of refund until our warehouse team completes the full inspection of your returned physical product and confirms that the item meets all the above return eligibility criteria.

2. Explicit No-Only-Refund Rule Clarification

We make this rule completely clear for all customers to avoid any unnecessary misunderstanding during the post-sales process: under no circumstances will we process a partial or full refund request when the customer chooses to keep the purchased home storage product. This no-only-refund rule applies to all possible scenarios, including but not limited to the following conditions:

  • If you find the product does not match your personal expected size after receiving it, you can choose to return the unused product for an even exchange for the correct size of our slim sturdy storage boxes, but you cannot apply for a partial refund while keeping the product to use.
  • If you encounter minor installation confusion when assembling our compact storage rack products, our customer support team will provide you with step-by-step installation guidance to help you set up the item properly, but we will not issue any refund amount as compensation when you choose to continue using the product normally.
  • If there are minor non-functional appearance differences between the physical product and the preview image displayed on our website, you can return the product for an exchange if the appearance does not meet your acceptance standard, but we will never process a refund request that allows you to keep and use the product.

This rule is designed to guarantee equal cost fairness for every customer who shops on our platform. It eliminates unnecessary operating cost losses caused by improper only-refund applications, so that we can keep offering our customers high-quality durable home storage tools at reasonable prices, while still providing fast local delivery to your doorstep for every new order.

3. Return Process & Processing Timeline

When you confirm that your return request meets all the eligibility rules, you can follow the standard return process below:

  1. First, send your return application with your order number and relevant product condition photos to our official contact email dewpe@productosplusmx.com, or call our customer service hotline +52 800 925 6278 to submit your request. Our support team will review your application within 2 working days, and send you an official return authorization with our designated return shipping address.
  2. Pack the product properly with all original accessories, send it to the designated return address we provide, and send us the tracking number of your return parcel in time for us to trace the logistics status of the returned item. For return requests caused by product quality defects verified by our team, we will cover the reasonable return shipping cost for you; for return requests caused by personal preference adjustments, the customer will bear the return shipping fee.
  3. After our warehouse receives your returned product and completes the full inspection to confirm it meets all return requirements, we will start processing your corresponding exchange or refund arrangement within 5 working days. For eligible orders, if you choose to get a replacement product, we will arrange the new item to be shipped out with our standard fast local delivery service; if you choose to process the corresponding refund, the funds will be returned to your original payment account within 7 to 14 working days, according to the processing cycle of your payment service provider.

4. Exceptions and Special Arrangements

The only scenario where we can offer corresponding compensation services without requiring you to return the product is when our quality inspection team confirms that the delivered product has serious functional defects or hidden safety hazards that will directly affect your normal use, and the product is too bulky or damaged to be shipped back safely. In this extremely rare case, we will communicate with you to provide a free brand new replacement product, instead of issuing a no-return-only-refund solution, so that you can still get functional, qualified home storage tools to bring you the neat home joy we promise to all our users.

If you have any questions about this Refund and Returns Policy, you can always reach out to our customer service team via the contact channels listed above, and we will respond to your inquiry promptly within 2 working days.