Privacy Policy – PRODUCTOS PLUS

‌Effective Date: October 31, 2026‌

PRODUCTOS PLUS, S.A. DE C.V. (“we”, “us”, or “our”), the operator of the website www.productosplusmx.com, with our registered address at Avenida Fray Servando Teresa de Mier 836, Interior 101, Col. Jardín Balbuena, Venustiano Carranza, C.P. 15900, Ciudad de México, México, contact email dewpe@productosplusmx.com, and contact telephone number +52 800 925 6278, is fully committed to protecting and respecting the privacy rights of every user who accesses our platform, browses our product catalog of durable, space-saving home storage tools, and completes transactions on our e-commerce site. This Privacy Policy is formulated in strict compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), overseen by the Secretariat of Anti-Corruption and Good Governance (SABG) as of April 2026, alongside all applicable Mexican federal consumer protection regulations, to clearly explain how we collect, process, store, share, and protect your personal information when you use our services, as well as the full scope of rights you hold over your personal data.

1. Scope of Application

This Privacy Policy applies to all personal data processing activities carried out by PRODUCTOS PLUS, S.A. DE C.V. through the platform [www.productosplusmx.com], including but not limited to your visits to our website, browsing of our new arrivals collection of home storage organizers, registration for user accounts, placement of orders for underbed storage boxes, compact storage racks and other products, communication with our customer support team, subscription to our marketing notifications, and participation in any promotional activities we host on our platform.
This policy does not apply to third-party services or external links that are not operated or controlled by us. When you click on external links directed to third-party merchant pages, partner platforms or other unrelated websites, you will be subject to the privacy policies of those third parties, and we strongly recommend that you review their respective privacy terms before providing any personal information on those external platforms.

2. Categories of Personal Data We Collect, Process and Use

We only collect personal data that is necessary for the normal operation of our e-commerce services, and all collection activities are conducted through lawful, fair and transparent means, in full compliance with Mexican data protection regulations. The types of personal data we process include:

2.1 Information You Provide Directly to Us

When you register an account on our platform, place an order, contact our customer service team, or submit related requests, you may voluntarily provide us with the following information:

Account registration information: including your full name, valid email address, contact telephone number, and account login credentials that you set up for accessing your personal profile.
Transaction and order information: including the shipping address you provide for delivery of your purchased home storage products, recipient name, payment method details, order value, and transaction confirmation records. For payment processing, we only receive payment result notifications from our authorized payment service providers, and we never store complete sensitive financial information such as full credit card numbers on our own servers.
Communication information: including the content of your messages when you contact us via our official contact email dewpe@productosplusmx.com, customer service chat function, or telephone hotline +52 800 925 6278, including your questions about product specifications, delivery status, return policies, or other service-related inquiries.
Marketing preference information: including your explicit choices on whether you wish to receive our updates about new storage product drops, exclusive promotional offers, and restock alerts for our top selling compact space saving organizers.

2.2 Information We Automatically Collect When You Use Our Platform

When you browse our website [www.productosplusmx.com], we automatically collect certain non-sensitive technical information to help us optimize our service performance, improve your browsing experience, and maintain platform security:

Device and access information: including your IP address, browser type and version, operating system, language settings, the domain name of the website that directed you to our platform, and the timestamp of each of your accesses to our site.
Browsing behavior information: including the product pages of our underbed storage boxes, slim sturdy storage boxes, and other home storage tools that you view, the search keywords you enter on our platform, the duration of your visit to each page, and your click trajectory across the website.
Cookie data: We use Cookie and similar tracking technologies to store your preference settings, remember your saved shopping cart items, and analyze platform operation trends. You can adjust the privacy settings on your browser to refuse or disable Cookies at any time, but please note that disabling Cookies may affect the normal operation of some functions of our e-commerce site, such as automatically retaining your shopping cart contents across different browsing sessions. We strictly comply with the official Guidelines for drawing up the Privacy Notice issued under Mexican personal data regulations for all Cookie-related usage arrangements.

3. Purposes of Personal Data Processing

We only process your personal data for the clear, explicit purposes stated in this Privacy Notice, and we will not expand the scope of data usage beyond these stated purposes without obtaining your separate, explicit consent. The core processing purposes include:

To fulfill our e-commerce service commitments: to process your product orders, arrange the fast local delivery of your selected home storage tools to your provided doorstep, verify your identity during the order confirmation process, and send you real-time updates about your order logistics status.
To optimize our product and service offerings: to analyze the browsing preferences of our users, adjust our new product launch plans for home storage solutions, update our inventory of best sellers in stock in a timely manner, and recommend more suitable compact space saving organizers that match your actual usage needs.
To maintain platform security and prevent fraudulent transactions: to verify account identity, detect abnormal login behaviors, prevent unauthorized access to user accounts, and protect your personal data and transaction security from data leakage, tampering, loss or unauthorized disclosure.
To send you necessary service notifications: to inform you of policy updates, order delay notifications, product recall reminders (if any), and other content that is necessary for you to use our e-commerce services normally.
To send marketing communications, only if you have given your explicit opt-in consent: to share with you updates about new storage drops, exclusive discount activities, limited-time restock alerts, and other promotional information related to our home storage product catalog. We provide all marketing email recipients with a simple, easy-to-operate opt-out mechanism. If you no longer wish to receive our marketing messages, you can click the dedicated unsubscribe link at the bottom of any marketing email, or send an opt-out request to our contact email dewpe@productosplusmx.com at any time, and we will stop sending relevant marketing content to you within 5 working days after receiving your request.

4. Data Security Protection Measures

We attach top priority to the security of your personal data, and have adopted comprehensive technical and organizational necessary protection measures in full compliance with Mexican data protection standards, to prevent your personal information from being stolen, tampered, damaged, lost or disclosed without authorization:

We use industry-standard end-to-end SSL encryption technology during the data transmission process on our website [www.productosplusmx.com], to ensure that all personal data transmitted between your browser and our server is fully protected from interception by unauthorized third parties.
All our servers storing personal user data are deployed with multi-layer firewall protection, real-time intrusion detection systems, and regular automatic data backup mechanisms. Sensitive personal data such as your address information is stored in anonymized and encrypted form on our servers, and only authorized personnel who need to process the data to fulfill their work duties have access to a minimized scope of this information, under strict role-based access control rules.
We conduct regular security assessments and necessary risk evaluations for all our personal data processing links, including full inspection of our supply chain, system components, and third-party service providers that may come into contact with user data, to eliminate potential data security risks in a timely manner. All our internal employees who handle user personal data are required to sign strict data confidentiality agreements, and must complete regular data protection compliance training every quarter.

5. Domestic and Cross-Border Data Transfers

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), all domestic transfers of your personal data will only be carried out under the premise that the receiving party can provide the same level of data protection as required by Mexican law, and you will be notified of the category of the data transferees and the specific purpose of the transfer through this Privacy Notice.
For any cross-border transfer of your personal data, we will first obtain your explicit written consent, or sign a dedicated data transfer agreement that fully meets Mexican legal standards with the overseas recipient of your data, to ensure that the overseas party can only process the transferred personal data strictly for the purposes you have explicitly agreed to, and cannot use the data for any other unrelated operations. The only exception to this consent requirement is when the data transfer takes place within our same corporate group: in this scenario, we do not need to obtain your separate consent, but we will fully disclose the details of such internal transfer in advance, and sign binding data protection agreements between all affiliated entities in the corporate group to standardize the data processing behaviors of all parties.

6. Your ARCO Rights Over Your Personal Data

Under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you fully hold the ARCO rights, which are the right to Access, Rectify, Cancel, and Oppose the processing of your personal data:

Right of Access: You have the right to request a complete copy of all your personal data that we hold, and to obtain a clear explanation of how we have processed your personal information.
Right of Rectification: If you find that any of your personal data stored on our platform is inaccurate or incomplete, you can submit a request to us to correct and update the relevant information free of charge.
Right of Cancellation: You have the right to request us to delete all your personal data stored on our platform, under the circumstances that the data is no longer necessary for the original service purposes, or you have withdrawn your previous consent to the data processing activities. We will process your deletion request within the time frame specified by Mexican law, and after completing the deletion operation, we will send you a formal confirmation notification.
Right of Opposition: You can object to our processing of your personal data for specific scenarios at any time, including objecting to us using your personal information for direct marketing purposes.

If you need to exercise any of the above ARCO rights, you can submit your request to us via our official contact email dewpe@productosplusmx.com, or send your request to our registered address, or contact our customer service team via our telephone hotline +52 800 925 6278. We will verify your identity before processing your request, and we will respond to your legal request within the time period stipulated by Mexican data protection regulations, without charging any extra fees for processing your routine request. According to current Mexican data protection regulations, any violation of personal data protection rules may result in fines up to 320,000 UMAs (approximately 40 million Mexican pesos), while violations of marketing communication restrictions may result in penalties up to MXN$2.2 million, and we strictly abide by all these regulatory requirements to protect your privacy rights.

7. Amendments to This Privacy Policy

We may update and revise the terms of this Privacy Policy according to adjustments to our service business or updates to relevant Mexican regulatory requirements. When we make any material modifications to this policy, we will post the revised version on a prominent position of our homepage [www.productosplusmx.com], and update the “Effective Date” mark at the top of the policy. For revisions that will significantly reduce your rights under this policy, we will additionally send you an explicit notification via email to inform you of the change 15 days before the revised terms take effect. Your continued access to our website and use of our e-commerce services after the effective date of the revised Privacy Policy will be deemed as your full acceptance of the updated terms.

8. Contact Information

If you have any questions, comments, or complaints about the content of this Privacy Policy, or about our personal data processing practices, please feel free to contact us at any time:
Company Name: PRODUCTOS PLUS, S.A. DE C.V.
Registered Address: Avenida Fray Servando Teresa de Mier 836, Interior 101, Col. Jardín Balbuena, Venustiano Carranza, C.P. 15900, Ciudad de México, México
Contact Email: dewpe@productosplusmx.com
Contact Telephone: +52 800 925 6278

We will respond to your inquiry as soon as possible after receiving your message, and work with you to resolve any privacy-related concerns to the fullest extent possible.