Terms of Service – PRODUCTOS PLUS

‌Effective Date: October 31, 2026‌

Welcome to the official e-commerce platform operated by PRODUCTOS PLUS, S.A. DE C.V., accessible at www.productosplusmx.com. Our registered corporate address is located at Avenida Fray Servando Teresa de Mier 836, Interior 101, Col. Jardín Balbuena, Venustiano Carranza, C.P. 15900, Ciudad de México, México, our official customer contact email is dewpe@productosplusmx.com, and our toll-free service telephone line is +52 800 925 6278. Our core brand mission, rooted in the simple idea that launched our business, is to help every home turn messy small corners into neat, calm, fully usable little spaces. Our platform is dedicated to offering users a full range of durable, space-saving home storage tools, including our new arrivals collection of innovative storage solutions, top selling compact space saving organizers, slim sturdy storage boxes for underbed use, and versatile compact storage racks, all designed to help you give your rooms a quick, satisfying tidy upgrade that brings our signature “Neat Home Joy” to every household that shops with us.

These Terms of Service (referred to as “Terms” hereinafter) represent a legally binding agreement between you, the platform user and customer, and PRODUCTOS PLUS, S.A. DE C.V. By accessing, browsing, registering an account, submitting orders, or using any service function on [www.productosplusmx.com], you confirm that you have fully read, understood, and agreed to be bound by every clause outlined in these Terms, alongside our independent Privacy Policy, Shipping Policy, and Refund and Returns Policy posted on our platform. If you do not agree to any provision within these Terms, you are not permitted to access our website or use any of our e-commerce services.

1. Platform Eligibility & User Account Registration

To use the complete service functions on our e-commerce platform, you must meet the basic eligibility requirements outlined below:

You must be at least 18 years of age, or reach the full age of majority recognized under the civil codes of the Mexican state where you reside, to be able to enter into a legally valid binding purchase agreement. If you are under the age of majority in your region of residence, you may only use our services under the full supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for all your activities and order behaviors on the platform.
When you choose to register for a user account on our website, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, active contact email, valid contact phone number, and correct shipping address, to ensure we can process your orders smoothly and deliver your purchased home storage tools to the correct location via our fast local delivery to your doorstep. You acknowledge that if you submit false, outdated, or incomplete information during registration or order checkout, we reserve the right to suspend or permanently terminate your account access and reject any pending unprocessed orders under your account.
You are fully responsible for safeguarding the security of your account login credentials, including your account password. You agree not to share your account access rights with any third party without our prior written approval, and you will be fully liable for all transactions and activities that occur under your registered account. If you detect any unauthorized access to your account, you must notify our customer support team immediately via our official contact email dewpe@productosplusmx.com, so we can take timely measures to lock the account and protect your personal data and order security. We will not be held liable for any property loss caused by your failure to properly keep your account login credentials confidential.
We reserve the full right to reject new account registration requests, suspend existing account permissions, or permanently delete registered accounts, at our sole reasonable discretion, for users who violate these Terms, submit fraudulent order information, or maliciously disrupt the normal operation order of our platform.

2. Product Information & Order Placement Rules

All product descriptions, images, specifications, and pricing information displayed on [www.productosplusmx.com] are set and adjusted in good faith by our operation team, but we explicitly clarify the following rules related to product display and order submission:

We make every effort to ensure that the color, size, functional parameters, and usage effect demonstration of every home storage product listed on our platform are consistent with the physical product, but minor, non-functional appearance differences may exist due to different display device color calibration settings, and these slight differences will not be deemed as a description mismatch that triggers unqualified product return arrangements. All product design and functional descriptions are for reference only, and you can contact our customer support team at any time to request more detailed parameters or real physical photos of the product before placing an order, to confirm that the item meets your actual usage needs.
All product pricing information displayed on our platform is denominated in Mexican Peso (MXN), and the listed prices do not include applicable value-added tax and shipping fees, unless we explicitly mark the product as part of a free-shipping eligible offer. We reserve the right to adjust product pricing or launch limited-time promotional activities at any time, without prior notification to individual users, but the price that takes effect at the exact moment you confirm and submit your order will be the final transaction price applied to your specific order.
When you submit an order on our platform, you send us a formal, legally valid offer to purchase the selected products at the corresponding listed price. Our formal acceptance of your offer will only take effect after our system successfully confirms your order payment, sends you an order confirmation email, and our warehouse team verifies that all the items in your order are in available stock. If the product you ordered is out of stock unexpectedly after you complete the payment, our customer support team will contact you within 2 working days, to provide you with options including waiting for the next restock of our Best Sellers In Stock inventory, exchanging for an equivalent substitute storage product of similar value, or processing a full refund back to your original payment account.
We strictly prohibit any malicious order behaviors that disrupt our normal operation, including but not limited to submitting a large number of fake orders with no actual intention to pay, using program scripts to bulk grab limited-quantity new storage drops products for scalping purposes, and colluding with others to maliciously place orders to obtain abnormal promotional benefits. Once we confirm any user has engaged in such malicious order behaviors, we have the right to cancel all related pending orders immediately, and permanently ban the user’s IP address and relevant account credentials from accessing our platform in the future.

3. Payment Terms & Transaction Security

All payment processing services on our platform are completed through our officially partnered licensed payment service providers that fully comply with Mexican financial regulatory requirements:

You agree to pay the full amount corresponding to your order through the valid, legal payment method you select during checkout. We do not store complete sensitive financial information, such as full credit card numbers, on our own servers at any time. All payment sensitive data is directly transmitted to the secure system of our authorized payment processors, protected by end-to-end SSL encryption technology, to ensure the security of your transaction information.
If you encounter a failed payment situation due to a network system glitch or payment provider processing error, please do not repeatedly submit duplicate orders before confirming the payment result, to avoid generating multiple identical pending orders. If your bank account has been deducted but our platform does not display the corresponding paid order, please contact our customer service team in time with your bank payment voucher, and we will assist you in coordinating with the payment service provider to locate the transaction and resolve the issue within 3 working days.
You confirm that you hold full legal authorization to use the selected payment method to complete the order transaction. If a payment dispute arises because the payment transaction you initiated is unauthorized by the actual owner of the payment account, you will bear all corresponding legal responsibilities and compensate us for all losses caused by the unauthorized transaction, including but not limited to product value loss, shipping cost loss, and legal dispute handling expenses.

4. Intellectual Property Rights Statement

All content published on [www.productosplusmx.com] is protected by Mexican and international intellectual property copyright laws:

All text content, product images, graphic designs, brand logos, video demonstration materials, interface layout designs, software code, and all other intellectual property resources on our platform are exclusively owned by PRODUCTOS PLUS, S.A. DE C.V. You may not reproduce, distribute, modify, publicly display, transmit for commercial purposes, or create derivative works based on any of the above intellectual property content, without obtaining our prior explicit written authorization. You may not crawl, collect, or scrape platform content in bulk through automated crawler programs for unrelated commercial purposes.
When you post user-generated content such as product review text, usage photos, or feedback videos on our platform’s public review section, you grant us a non-exclusive, royalty-free, permanent, worldwide license to use, reproduce, modify, and display this content for the purpose of optimizing our product display and promoting our home storage product lines. You confirm that all user-generated content you post on our platform does not infringe the intellectual property rights, portrait rights, or legal privacy rights of any third party, and you will take full legal responsibility for any disputes caused by the content you publish.
Our “Neat Home Joy” brand slogan, product name marks of our exclusive underbed storage box, compact storage rack, and other customized storage solutions are all registered trademarks of PRODUCTOS PLUS, S.A. DE C.V. No individual or entity may use these marks for any commercial operation that is not authorized by us, without facing corresponding legal accountability measures.

5. Prohibited User Activities

When using our platform services, you explicitly agree that you will not engage in any of the following prohibited behaviors:

Upload, transmit, or publish any content that is illegal, defamatory, violates public order and good customs, infringes the legal rights of other third parties, or contains computer viruses, malicious programs, or harmful code that may damage our platform system, steal user data, or disrupt normal platform operation.
Conduct unauthorized data crawling, brute force password cracking, or other attack behaviors against our website server, in an attempt to obtain non-public platform data, other user personal information, or break the security protection mechanism of our platform system.
Use our e-commerce platform to resell our purchased home storage products in an unauthorized commercial way, use our brand image and product resources to carry out counterfeit product sales, or falsely claim to be an authorized sales partner of PRODUCTOS PLUS, S.A. DE C.V. to defraud the property of other consumers.
Abuse our customer support service channels, submit a large number of invalid false service requests, maliciously harass our customer service representatives, or spread false negative information about our platform, products, or services to disrupt our normal business reputation.

Once we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately permanently terminate the service permission of your account, refuse to provide any subsequent services to you, and reserve the right to pursue corresponding legal compensation from you for all losses caused by your prohibited behaviors.

6. Limitation of Liability

Within the maximum scope permitted by applicable Mexican laws, we clarify the following liability limitation clauses:

Our company shall not be liable for any indirect loss, incidental loss, consequential loss, including loss of expected business profit, data loss, and reputation loss, that arises from your use of our platform services or your purchase of our products, unless the loss is directly caused by our intentional gross negligence or willful misconduct.
The total aggregate maximum compensation liability of our company to you for all types of disputes related to our platform services, in any scenario, will not exceed the actual total amount you paid to us for the specific order that gives rise to the corresponding claim.
We do not guarantee that the operation of our website will be completely uninterrupted, 100% error-free, or completely immune to unauthorized external intrusions. We will make every reasonable effort to arrange platform maintenance, system upgrade, and security protection work to minimize service downtime, but we are not liable for any service interruption or functional failure caused by force majeure events, including but not limited to natural disasters, government regulatory adjustments, public network communication facility failures, or other objective events beyond our reasonable control.

7. Policy Amendments & Dispute Resolution

We reserve the right to update and revise these Terms of Service at any time according to the adjustment of our business operation needs or the update of relevant Mexican legal regulations:

When we make material amendments to these Terms, we will post the updated version on a prominent position on the homepage of [www.productosplusmx.com], and update the “Effective Date” mark at the top of the document. Your continued access to our platform and use of our e-commerce services after the new revised Terms take effect will be deemed as your full acceptance of all the updated clauses.
Any dispute, controversy or claim arising out of or relating to these Terms, your use of our platform services, or your product purchase transactions with us, shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Mexico City, in accordance with the relevant provisions of applicable Mexican federal laws.

If you have any questions about the content of these Terms of Service, you can contact us at any time via our official contact email dewpe@productosplusmx.com or our toll-free service line +52 800 925 6278, and our team will provide you with a clear, detailed response within 2 working days.