Shipping Policy

‌Effective Date: October 31, 2026‌

Operated by PRODUCTOS PLUS, S.A. DE C.V., with our official e-commerce platform hosted at www.productosplusmx.com, registered physical address at Avenida Fray Servando Teresa de Mier 836, Interior 101, Col. Jardín Balbuena, Venustiano Carranza, C.P. 15900, Ciudad de México, México, official contact email dewpe@productosplusmx.com, and customer service hotline +52 800 925 6278, we focus on delivering high-quality, durable, space-saving home storage tools to help every home turn messy small corners into neat, calm, fully usable little spaces. This Shipping Policy clearly outlines all terms and arrangements for order processing, delivery coverage, shipping timelines, and exception handling, to make your entire shopping experience on our platform smooth and transparent when you browse our new arrivals collection, pick your ideal underbed storage boxes, compact storage racks, or top selling compact space saving organizers from our Best Sellers In Stock catalog.

1. Order Processing & Verification

Once you complete the payment for your order on our platform, our system will automatically send you a confirmation email with your full order details. Our warehouse team will start processing your order within 24 working hours to prepare your selected home storage tools for dispatch. For all orders placed during non-public holiday periods before 3 PM local Mexico City time, we will arrange for the package to be picked up by our partnered local courier on the very same working day.

Before dispatching the package, our team will conduct a full quality check for the product(s) you ordered, confirm all items are in intact, unused condition with complete original packaging, and pack the items with shockproof protective materials to avoid any possible damage during transit. You will receive a separate dispatch notification email with the unique tracking number of your parcel as soon as the courier picks up your order, so you can monitor the real-time logistics status of your package at any time.

2. Delivery Coverage & Standard Shipping Service

We provide fast local delivery to your doorstep for all valid orders placed by customers across Mexico. We offer two standard shipping options for you to choose from during the checkout process, to meet different delivery timeline needs:

‌Standard Free Shipping‌: This complimentary delivery option applies to all orders with a total value of 800 MXN or above. The estimated delivery timeline ranges from 3 to 7 working days, calculated from the day your order is dispatched from our local warehouse. No additional shipping fees will be charged for your order when you select this option.
‌Economy Paid Shipping‌: For orders with a total value less than 800 MXN, you can select this low-cost paid shipping option at a flat rate of 89 MXN. The estimated delivery timeline for this service is 5 to 10 working days from the dispatch date.

All our shipping services are handled through our formally partnered local courier providers who have established mature, reliable delivery networks across different regions of Mexico, to make sure your slim sturdy storage boxes, compact storage racks and other home storage organizers are delivered safely to the shipping address you provided during checkout. We kindly remind you to double check the accuracy of your recipient name, detailed address and active contact phone number before confirming your order, to avoid unnecessary delivery delays caused by incorrect or incomplete address information.

3. Express Shipping Service

If you need to receive your selected home storage tools in a shorter time frame, we also offer an optional expedited express shipping service for customers located in Mexico City and the surrounding metropolitan areas. The flat rate for this express service is 149 MXN, and the estimated delivery timeline is 1 to 3 working days after the order is dispatched. You can select this option directly during the checkout process, and our team will prioritize processing and dispatching your express order to make sure you receive your items at the earliest possible time.

4. Delivery Related Exceptions & Support

If your tracking information shows your package has been marked as delivered but you have not received the parcel, or if your package is damaged during transit, or the items you received do not match your order content, please contact our customer support team immediately via our hotline +52 800 925 6278 or send a detailed message with your order number and related photos to dewpe@productosplusmx.com. Our team will follow up with the courier for verification within 24 hours, and arrange for a re-dispatch or full resolution for you in line with our after-sales policy.

We will temporarily suspend order dispatching and extend the estimated delivery timeline appropriately during major national public holidays or extreme adverse weather conditions, and we will post corresponding notification updates on the homepage of our website in advance to inform all customers of the adjusted shipping schedule. If you have any questions about your order logistics status or our shipping arrangements at any time, our customer service team is always ready to provide you with timely, helpful support.